Privacy Policy

1. Introduction

Welcome to LoveLocalize, the AI-powered game localization platform. This Privacy Policy explains how LoveLocalize ("we," "our," or "us") collects, uses, and protects your personal information when you use our platform and services.

LoveLocalize provides AI-driven translation and localization services specifically designed for the gaming industry, including translation libraries organized by game genre and toon mood, collaborative tools, and advanced localization management features.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name, email address, and contact information
• Company or organization details
• Professional role and localization experience
• Account preferences and settings

2.2 Game Content and Translation Data

When you use our platform, we process:

• Game text, scripts, and dialogue uploaded for translation
• Translation libraries and custom glossaries you create
• Project files, assets, and localization workflows
• AI training data derived from your translation preferences

2.3 Usage and Analytics Data

We automatically collect information about how you use our platform:

• Platform usage patterns and feature interactions
• Translation accuracy metrics and improvement suggestions
• Performance data and error logs
• Device information, browser type, and IP address

3. How We Use Your Information

3.1 Service Provision

• Provide AI-powered translation and localization services
• Generate context-aware translations based on game genre and toon mood
• Maintain and organize your custom translation libraries
• Enable team collaboration and project management features

3.2 AI Improvement

• Train and improve our AI translation models
• Enhance context understanding for gaming terminology
• Develop genre-specific and mood-aware translation capabilities
• Provide personalized translation suggestions

3.3 Platform Enhancement

• Analyze usage patterns to improve user experience
• Develop new features and integrations
• Provide customer support and technical assistance
• Send important service updates and announcements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent, such as when collaborating on translation projects with team members.

4.2 Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Cloud infrastructure providers (AWS, Google Cloud)
• Analytics and monitoring services
• Customer support platforms
• Payment processing services

4.3 Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of LoveLocalize, our users, or others.

5. Data Security

5.1 Data Isolation

Your game content and translation data are logically separated from other users' data. Team collaboration features only share data within your authorized workspace.

5.2 AI Model Security

Our AI models are trained on aggregated, anonymized data. Your specific game content is not used to train models accessible to other users without explicit permission.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 90 days after deletion
• Translation Projects: Retained according to your subscription plan and deletion requests
• Usage Analytics: Aggregated data retained for up to 3 years for service improvement
• Legal Compliance: Some data may be retained longer to comply with legal requirements

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate data
• Export your translation projects and libraries
• Delete your account and associated data

7.2 GDPR Rights (EU Users)

If you're in the European Union, you additionally have the right to:

• Data portability - receive your data in a machine-readable format
• Object to processing - opt out of certain data processing activities
• Restrict processing - limit how we use your data
• Lodge complaints with supervisory authorities

7.3 CCPA Rights (California Users)

California residents have the right to:

• Know what personal information is collected and how it's used
• Delete personal information we've collected
• Opt out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising privacy rights

8. International Data Transfers

LoveLocalize operates globally and may transfer your data to countries outside your residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with approved data protection levels
• Additional safeguards for transfers to countries without adequacy decisions

9. Children's Privacy

LoveLocalize is not intended for children under 16 years old. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of material changes via email or platform notifications
• Post the updated policy on our website with the revision date
• Provide a summary of key changes when significant updates occur

Your continued use of LoveLocalize after changes become effective constitutes acceptance of the updated policy.